Term and Conditions

Last updated: [Insert Date]

Welcome to Hiking N Travel Sales! These Terms and Conditions govern your use of our website at hikingntravel.com and all purchases made through our store. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use our website for lawful purposes only. Prohibited activities include:

• Attempting to gain unauthorised access to our systems
• Using automated tools to scrape content or place orders
• Uploading malicious software or engaging in hacking attempts

1.2 Intellectual Property Rights

All content on our website, including text, images, logos, and product designs, is the property of Hiking N Travel Sales or our suppliers and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all information is entirely error-free. Product colours may vary slightly due to monitor display differences.

2.2 Product Range

Our specialty includes:

• 1-2 berth tents and adventure tents for solo travellers
• Family-sized tents (3-8 person capacity)
• Campervan and motorhome equipment
• Camping furniture and kitchen accessories
• Specialist outdoor gear bags and storage solutions

3. Ordering Process

3.1 Order Acceptance

Your order represents an offer to purchase which we may accept or decline at our discretion. We reserve the right to:

• Limit quantities purchased
• Reject orders that appear fraudulent
• Cancel orders if products become unavailable

3.2 Pricing and Payment

All prices are in GBP (£) and include VAT where applicable. We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately upon order confirmation. You warrant that all payment information provided is accurate.

4. Shipping and Delivery

4.1 Shipping Options

We ship worldwide except to certain remote areas and parts of Asia. Options include:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: Orders over £50 via EMS (15-25 business days after dispatch)

All orders are processed within 1-2 business days. Delivery times are estimates and not guaranteed.

4.2 Delivery Responsibilities

Once items leave our warehouse, risk of loss passes to you. You are responsible for:

• Providing accurate delivery information
• Checking goods upon arrival for damage
• Notifying us immediately of any delivery issues

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most new, unused items in original packaging. Exceptions include:

• Used camping equipment (tents, sleeping bags, etc.)
• Opened food or fuel products
• Personalised/custom items
• Installed AL-KO spares

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with order details
2. Wait for return authorization
3. Ship items to our Bradford address at your expense

Original shipping fees are non-refundable unless the return is due to our error.

5.3 Refund Processing

Refunds are issued within 5 business days of receiving returned goods. Allow additional time for your financial institution to process the refund.

6. Customer Responsibilities

As our valued customer, you agree to:

• Provide accurate personal and payment information
• Use products only as intended by the manufacturer
• Follow all safety guidelines for outdoor equipment
• Inspect purchases promptly upon delivery
• Contact us immediately with any concerns

7. Limitation of Liability

Hiking N Travel Sales shall not be liable for:

• Indirect, incidental, or consequential damages
• Product misuse or modification
• Events beyond our reasonable control (natural disasters, strikes, etc.)
• Customs delays or import fees in your country

Our total liability for any claim related to your order shall not exceed the purchase price paid.

8. Privacy and Data Protection

We handle your personal information in accordance with our Privacy Policy, which forms part of these Terms. We implement security measures to protect your data but cannot guarantee absolute security of information transmitted online.

9. Governing Law

These Terms shall be governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

11. Contact Information

For questions about these Terms or your order:

Hiking N Travel Sales
76 Westgate, Bradford, GB BD1L 5ZJ
Email: [email protected]