At Hiking N Travel Sales, we’re committed to making your outdoor adventures as seamless as possible. Whether you’re gearing up with our quality tents, camping equipment, or accessories, we want you to be completely satisfied with every purchase.

Shipping Information

We ship globally (excluding some remote areas and parts of Asia) using reliable carriers to ensure your outdoor gear arrives safely and promptly.

Shipping Options & Timelines:

  • Standard Shipping: £12.95 via DHL or FedEx
    • Order processing: 1-2 business days
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50 via EMS
    • Order processing: 1-2 business days
    • Delivery time: 15-25 business days after dispatch

Please note that delivery times may vary depending on your location and customs processing. You’ll receive tracking information once your order ships.

Our Hassle-Free Returns Policy

We stand behind our outdoor gear, but if something isn’t right, here’s how our returns process works:

Eligibility for Returns

  • Most new, unused items in original packaging can be returned within 15 days of delivery
  • Original shipping fees are non-refundable

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used camping equipment (tents, sleeping bags, etc.)
  • Opened food or fuel products from our Camp Kitchens range
  • Personalised or custom-made items
  • AL-KO spares and parts that have been installed or used

Step-by-Step Return Process

Step 1: Request a Return Authorization

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Sample Return Request Email:

Subject: Return Request – Order #[Your Order Number]

Dear Hiking N Travel Team,
I would like to request a return/exchange for my recent order #[Your Order Number].
Item(s) to return: [Product Name and Quantity]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for…]
Please advise on next steps.
Kind regards,
[Your Full Name]

Step 2: Package Your Return

Once approved:

  • Repackage the item in its original packaging with all tags attached
  • Include a copy of your order confirmation or packing slip
  • Securely seal the package to prevent damage in transit

Step 3: Ship Your Return

Return shipping is at the customer’s expense unless the item is faulty or incorrect. We recommend using a trackable shipping service.

Return Address:
Hiking N Travel Sales
76 Westgate, Bradford,
GB BD1L 5ZJ

Refund Processing

  • Timing: Refunds are processed within 5 business days after we receive and inspect your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: It may take additional time for your bank or credit card company to process and post the refund to your account

Exchanges

For exchanges:

  • Follow the standard return process above
  • Clearly indicate the replacement item you want in your return request
  • We’ll ship your replacement once we receive the original item
  • If the replacement item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at [email protected]
  • We’ll arrange a free return shipping label if needed
  • You may choose between replacement (subject to availability) or refund

Need Help?

Our customer service team is happy to assist with any questions about returns for your camping gear, tents, or accessories. Contact us at [email protected].

Remember: All returns must be initiated within 15 days of delivery.