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Welcome to Hiking N Travel Sales (“we”, “our”, or “us”). We are committed to protecting your privacy while providing quality outdoor equipment for your adventures. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hikingntravel.com.
1. Information We Collect
We collect information to provide better services to all our customers, whether you’re purchasing a compact 1-2 berth tent or outfitting your family with an 8-person shelter:
- Personal Information: Name, email address, shipping address, phone number, and payment details when you make a purchase
- Order Information: Products purchased (including tents, camping furniture, or campervan equipment), order value, and shipping preferences
- Technical Data: IP address, browser type, device information, and pages visited
- Communication Data: Records of your correspondence with our customer service team regarding products like 3 berth tents or caravan lighting
2. How We Use Your Information
Your information helps us provide the outdoor gear you need for your adventures:
- Process orders for tents, camping accessories, and other equipment
- Provide customer support for products like AL-KO spares or campervan awnings
- Improve our website and product offerings based on customer preferences
- Send order confirmations and shipping updates (including tracking for your camping bags or holdalls)
- Prevent fraud and enhance payment security for all transactions
- Comply with legal obligations related to international shipping
3. Data Sharing and Disclosure
We value your privacy and only share information when necessary:
- Payment Processors: To complete transactions for your camping equipment purchases
- Shipping Providers: To deliver your adventure gear worldwide (excluding some remote areas)
- Legal Requirements: When required by law or to protect our rights
- Service Providers: Companies that help us operate our website and business (with strict confidentiality agreements)
We never sell your personal information to third parties.
4. Data Storage and Security
Based in Bradford, UK, we implement robust security measures:
- 256-bit SSL encryption for all transactions (whether you’re buying a small adventure tent or caravan equipment)
- Secure storage of customer data with limited access
- Regular security audits of our systems
- We do not store full payment details on our servers
5. Your Rights
As our valued customer, you have rights regarding your personal data:
- Access the personal data we hold about you
- Request correction of inaccurate information (especially important for shipping your camping kitchens or furniture)
- Request deletion of your data, subject to legal requirements
- Object to certain processing activities
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at [email protected].
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your shopping experience:
- Essential Cookies: Necessary for site functionality (e.g., adding 4 berth tents to your cart)
- Analytics Cookies: Help us understand how customers use our site
- Preference Cookies: Remember your settings for future visits
You can manage cookie preferences through your browser settings.
7. International Data Transfers
As we serve customers worldwide (excluding some remote Asian locations), your data may be transferred outside your country of residence. We ensure all transfers comply with applicable data protection laws.
8. Changes to This Policy
We may update this policy to reflect changes in our practices. Significant changes will be communicated to customers who have purchased items like 5 person tents or campervan equipment from us.
9. Contact Us
For questions about this Privacy Policy or your personal data:
Hiking N Travel Sales
76 Westgate, Bradford, GB BD1 5ZJ
Email: [email protected]
Thank you for trusting us with your outdoor adventure needs!