Welcome to Hiking N Travel Sales’ FAQ section. We’ve compiled answers to the most common questions about our outdoor gear, delivery, payments, and more. If you can’t find what you’re looking for, our friendly UK-based customer service team is always happy to help at [email protected].

About Our Products

What types of tents do you offer?
We specialize in tents for all group sizes and adventure types, including:
  • 1-2 berth tents for solo travelers or couples
  • 3-4 person tents for small groups
  • Larger options up to 8 person tents
  • Specialized adventure and small tents
  • Campervan/Motorhome awnings
Do you sell accessories and camping furniture?
Yes! Our complete range includes:
  • Camping chairs and furniture
  • Camp kitchens and stands
  • Bags, holdalls and suitcases
  • Caravan & campervan equipment
  • Lighting solutions
  • AL-KO spares
Pro Tip: Our products are designed for outdoor enthusiasts who value quality and reliability in their gear. Whether you’re backpacking solo or camping with family, we have equipment to suit your adventure needs.

Ordering & Delivery

Where do you ship to?
We ship worldwide to most locations! Our only exceptions are some remote areas in Asia and a few other select locations. If you’re unsure about delivery to your area, please contact us before ordering.
What are my delivery options?
We offer two shipping methods:
  1. Standard Shipping (£12.95): Via DHL or FedEx, arriving 10-15 business days after dispatch (1-2 day processing)
  2. Free Shipping: For orders over £50 via EMS, arriving 15-25 business days after dispatch
How long will my order take to arrive?

Please allow:

  • 1-2 business days for order processing
  • Plus your chosen delivery timeframe (10-15 days for Standard, 15-25 days for Free Shipping)

For time-sensitive adventures, we recommend ordering 3-4 weeks in advance, especially during peak camping seasons.

Will I receive tracking information?
Yes! Once your order ships, we’ll send you a confirmation email with tracking details so you can follow your gear’s journey to your doorstep.

Payments & Security

What payment methods do you accept?
We accept all major payment cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. You can shop with confidence knowing your payment details are secure.

Returns & Exchanges

What is your return policy?
We stand by our products. If any item doesn’t meet your expectations, you may return it within 15 days of receipt for a full refund or exchange. Please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.
Remember: All returned items must be in original condition with tags attached and packaging intact.

Contact & Support

How can I contact customer service?
Our UK-based team is happy to help! Email us at [email protected] or write to us at:

Hiking N Travel Sales
76 Westgate
Bradford, GB BD1L 5ZJ
What are your customer service hours?
We typically respond to emails within 24 hours during our business hours (Monday-Friday, 9am-5pm GMT).
Adventure Awaits! At Hiking N Travel Sales, we’re not just shipping products – we’re delivering the tools for your next great outdoor experience. Gear up with confidence knowing we’ve got your needs covered from our outdoor shop in Bradford to your basecamp anywhere in the world.